Terms & Conditions
These Terms & Conditions apply when you purchase products from the Dotty Fish website. Please read them carefully before placing your order.
By placing an order with us, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights as a consumer.
Information About Us
This website is operated by Dotty Fish Ltd, a company registered in England and Wales.
Company number: 7140928
VAT number: 132139642
Registered and trading address:
Dotty Fish Ltd
3 Upper Wield Drive
Fleet
Hampshire
GU51 1EP
You can contact us by email at [email protected] or by telephone on +44 (0) 1252 541820.
For products supplied to the EU, our Responsible Person is GLS, Schagerweg 63, 1751 CA Schagerbrug, Netherlands, [email protected]. Please note that this address is not for returns or customer service enquiries.
Your Personal Information
We collect and use your personal information in accordance with our Privacy Policy.
Information about the cookies and similar technologies used on our website can be found in our Cookie Policy.
Placing an Order
You can place an order through our website by selecting the products you would like to purchase and following the checkout process.
Please check your order carefully before completing your purchase, including the products, sizes, quantities, delivery address and contact details.
When you place an order, you are making an offer to purchase the products in your basket. We will send you an order confirmation email to confirm that we have received your order.
If there is a problem with your order, please contact us as soon as possible at [email protected].
We have a legal duty to supply goods that conform to the contract between you and Dotty Fish.
Product Information
We take reasonable care to ensure that product descriptions, photographs, sizes, colours and other information displayed on our website are accurate.
Please be aware that colours may appear slightly different depending on your screen or device. As leather, suede and other materials may have natural variations, there may also be small differences between individual products.
Product availability may change without notice and all orders are subject to availability.
Prices & Delivery Costs
Prices displayed on our website may change from time to time. The price applicable to your order will be the price displayed when you place your order.
Unless stated otherwise, prices include VAT where applicable. Delivery charges are shown separately and will be displayed before you complete your purchase.
If we discover an obvious pricing error after you have placed an order, we may contact you to explain the error and give you the option to continue at the correct price or cancel the affected item or order. If the order is cancelled after payment has been taken, we will refund the relevant amount.
For more information about our delivery services and charges, please see our Delivery Information.
Payment
Payment must be made when you place your order. The payment methods currently available will be displayed securely during checkout.
We accept payment through payment providers including Stripe and PayPal. Depending on your device and checkout options, additional payment methods such as Apple Pay may also be available.
Card payments are processed securely through our payment provider. Dotty Fish does not store your full payment card details on our own servers.
Availability & Delivery
All products are subject to availability. In the unlikely event that we are unable to supply an item you have ordered, we will contact you and refund any amount you have paid for that item where appropriate.
We will deliver your order to the delivery address provided when you place your order. Please make sure your delivery details are complete and accurate.
Delivery times shown on our website are estimates unless we expressly agree otherwise. Where no different delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.
If a delivery cannot be completed because nobody is available to receive it, you may need to follow the instructions provided by the relevant delivery company to arrange redelivery or collection.
Full information about our delivery services can be found on our Delivery Information page.
Changing or Cancelling an Order Before Dispatch
We start preparing orders as quickly as possible, so we cannot guarantee that an order can be changed or cancelled once it has been placed.
If you need to make a change or cancel your order, please contact us as soon as possible at [email protected]. If your order has not already been processed or dispatched, we will do our best to help.
Your Right to Cancel – UK Customers
If you are a UK consumer purchasing online, you generally have the legal right to cancel your order without giving a reason within 14 days of receiving your goods, subject to any applicable legal exceptions.
To exercise your right to cancel, you must clearly tell us that you wish to cancel within the cancellation period. You can contact us at [email protected].
After telling us that you wish to cancel, you must return the goods within 14 days. Unless the goods are faulty, damaged, incorrect or we have agreed otherwise, you are responsible for the cost of returning unwanted items.
Our own returns policy gives customers additional time to return eligible unwanted items, with returns accepted within 30 days of receiving your order, provided the items meet our return conditions.
For full instructions, please visit our Returns & Refunds page.
EU Right of Withdrawal
If you are a consumer in the European Union purchasing from Dotty Fish online, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to any applicable legal exceptions.
For goods, the 14-day withdrawal period generally begins on the day after you, or a person nominated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw before the withdrawal period expires. You can do this by contacting us at [email protected] or by using our Right to Withdraw form.
After notifying us that you wish to withdraw, you must return the goods without undue delay and no later than 14 days after informing us of your decision.
You are responsible for the direct cost of returning unwanted goods unless the goods are faulty, damaged or incorrect, or we have agreed otherwise.
Where your right of withdrawal applies, we will refund payments due to you, including the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, such as express delivery, we are not required to refund the additional delivery cost.
We may withhold your refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first. Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
You are responsible for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Our 30-day Dotty Fish returns policy is separate from, and does not affect, your statutory EU right of withdrawal.
Condition of Returned Items
When returning an unwanted item under our 30-day returns policy, it should be unworn, clean and in its original, resalable condition.
Please try shoes on indoors only, on a clean surface and with clean feet or socks. Please also keep any packaging and labels in their original condition until you are happy with your purchase.
If an item is returned dirty, marked, worn or otherwise not in a resalable condition, we may be unable to provide a refund under our voluntary returns policy.
These conditions do not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Refunds
Where you exercise your statutory right to cancel or withdraw, we will provide any refund due in accordance with applicable consumer law.
We will normally issue refunds using the same payment method used for the original purchase unless otherwise agreed.
Where permitted by law, we may make an appropriate deduction if returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
For returns made under our additional 30-day returns policy, please see our Returns & Refunds page for full details.
Faulty, Damaged or Incorrect Items
We take great care to ensure your Dotty Fish order arrives as expected. If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Please email [email protected] with your order number and, where relevant, photographs showing the problem so that we can help resolve the issue.
Your statutory consumer rights are not affected by our returns policy or these Terms & Conditions.
Cancellation by Us
In some circumstances we may need to cancel all or part of an order, for example if:
- A product is unavailable
- We cannot deliver to the address provided
- There is an obvious error in the price or product information
- We are unable to obtain authorisation for your payment
- We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been taken, we will refund the relevant amount using your original payment method where possible.
Ownership & Risk
Responsibility for the goods passes to you when the goods are delivered to you or to a person identified by you to receive them.
Ownership of the goods passes to you once we have received payment in full and the goods have been delivered.
Our Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable.
Our products are supplied for private and domestic use. To the extent permitted by law, we are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption arising from a consumer purchase.
Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control. These may include severe weather, transport disruption, postal or courier disruption, industrial action, natural disasters, failures of telecommunications or other circumstances that we could not reasonably prevent.
If an event outside our reasonable control significantly affects your order, we will take reasonable steps to minimise the impact and will contact you where appropriate.
General
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce any of our rights under these terms, this does not mean that we have waived those rights.
These Terms & Conditions are between you and Dotty Fish Ltd. No other person will have the right to enforce them except where applicable law provides otherwise.
We may update these Terms & Conditions from time to time. The terms that apply to your purchase will be those in force when you place your order.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK or another country, you will also retain the benefit of any mandatory consumer protections that apply to you under applicable law.
Contact Us
If you have any questions about these Terms & Conditions or an order you have placed, please contact us:
Dotty Fish Ltd
3 Upper Wield Drive
Fleet
Hampshire
GU51 1EP
Email: [email protected]
Telephone: +44 (0) 1252 541820
Last updated: September 2026