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DELIVERY INFORMATION


COSTS AND SERVICES

All delivery times are estimated business days, from date of dispatch and are not guaranteed. If you have any questions about delivery, including international duties and taxes, take a look at our Delivery FAQ's.

UNITED KINGDOM
  • Royal Mail 48 (2-4 days) - Orders under £20* : £2.49 
  • Royal Mail 48 (2-4 days) - Orders £20* or Over : Free
  • Royal Mail Tracked 24 (1-2 days): £3.99
  • Royal Mail Special Delivery Guaranteed by 1pm*: £7.99 (orders up to £125 only)
UK: Please check Royal Mail’s website for any service disruption in your area.
* £20 order value before any shipping charges.

GERMANY
  • Deutsche Post Priority (5-12 days): £2.99
  • Deutsche Post Tracked (5-12 days): £5.49

EUROPEAN UNION
  • Deutsche Post Priority (7-16 days): £2.99
  • Deutsche Post Tracked (7-16 days): £5.49
Ireland: Please make sure to include your Eircode when ordering.
Hungary: Tracked delivery only.

REST OF EUROPE
  • Deutsche Post Priority (7-16 days): £3.99
  • Deutsche Post Tracked (7-16 days): £5.99

AUSTRALIA, NEW ZEALAND
  • Royal Mail International Tracked (12-30 days): £9.99

USA
  • Deutsche Post Tracked (12-20 days): £6.49

REST OF WORLD
  • Deutsche Post Tracked (12-20 days): £6.49
Please note: Delivery to some countries may take significantly longer than others depending on the destination postal service. The type of delivery service used may also change, depending on the destination.



GENERAL INFORMATION

We happily deliver internationally and are proud to have sent our baby shoes and slippers to over 110 countries across all continents (with the exception of Antarctica!!). All our products are sent out in our Dotty Fish paper mailing bags which have our signature Dotty Fish Doodle on them. They are fully bio-degradable, recyclable, and reusable. 

Our aim is to dispatch all orders placed using our Standard or Tracked delivery services within 2 working days of you placing your order (excluding weekends and UK public holidays). You will receive an email from us to confirm when we have dispatched your order.

Delivery prices are inclusive of VAT.


DELIVERY FAQ'S


Are duties and taxes liable on international orders?

Rest assured all duties and taxes are included in your order total. If your order is above a certain value we may ship in more than one parcel. You will not be charged additional postage for this. If you are notified that money is owed, please get in touch with us using our Contact Form and we will help you resolve the issue.

My order hasn’t arrived. What do I do?

We know that you want your Dotty Fish order as soon as possible and we do our utmost to get deliveries out quickly, using reputable delivery partners who are able to deliver to your area as quickly as possible. The times above are a guide and occasionally things take a little longer than expected. If your order hasn’t arrived up within the specified timeframe, please give it a couple more days. If it still hasn’t reached you, please get in touch using our Contact Form and we will look into it for you.

Royal Mail Next-day Delivery:

Royal Mail Special Delivery orders placed before 1pm, will be dispatched the same day. Please note that we only dispatch orders Monday to Friday. Any order placed after 1pm Friday, anytime Saturday, Sunday or on a UK public holiday, will not be sent out until the next working day. You will receive full tracking information with your dispatch confirmation email, along with updates directly from Royal Mail. This service will require someone to be available to accept the order.

Where can I track my order?

If you have chosen a tracked delivery service, you will receive tracking information with your dispatch confirmation email after your order has been processed. Orders sent with Royal Mail Tracked will also receive email updates directly from Royal Mail. All orders sent with Deutsche Post that are being delivered outside of Germany can also be tracked through the main postal service for the destination country. Please get in touch with us using our Contact Form if you have any problems tracking your order.

Follow the links below to track your order.

Royal Mail: royalmail.com/track-your-item

Deutsche Post Tracked: webtrack.dhlglobalmail.com

Who will deliver my parcel?

All orders will be delivered by your local domestic postal service. Our delivery partners process the orders in the UK or Germany, then hand your order over to local postal services.

My country isn’t listed. How do I find out if you ship to me?

At Dotty Fish we happily ship internationally but unfortunately some constraints exist where shipping is not possible in these countries. We continue to work with our delivery partners to ensure we ship to as many countries as we can. We regularly update these so if your country isn’t listed, please check back because we may start shipping there in the future.

Ordered 3 pairs of shoes for my granddaughter and so happy with them. The quality is excellent and such fun designs. Super fast shipping too. Will definitely be buying more.
Val
Excellent quality and stay on. Have bought quite a few of these kids’ slippers and they’re all lovely quality.
Beth
Pretty, soft fun shoes for young children requiring a little shoe for crawling, keeping little feet safe. Great service. Great website. Super fast delivery beautifully packaged.
Rachel
Fabulous little shoes and fast delivery at a great price.
Hannah
The only nursery shoes I buy. Quick delivery, long lasting shoes, good price and nice designs.
Monika