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FREQUENTLY ASKED QUESTIONS


Where can I find help about....

We have lots of information available no matter what your question! Head to our specific information pages for anything you may want to know about Delivery, Returns, Gifting, Caring for your Shoes or Sizing. For anything else take a look at our FAQ's below, or get in touch through our Contact Form, or by email [email protected]

Why do I have to reset my password?

As you will have noticed we have a bright and colourful new website. The new site has lots of new features and has been set up with the latest security protocols in place. In order to keep all your data as secure as possible all existing customers will need to reset their password when logging into the new website for the first time. This will only need to be done once and will make sure all our customers data is kept as secure as possible.

Are Dotty Fish shoes approved by Podiatrists?

All Dotty Fish shoes are podiatry tested and approved. We have long believed in the benefits of soft soled shoes being the best choice in footwear, especially for those first few pairs of shoes in the early years. We worked with The London Podiatry Centre looking at the science behind our philosophy. They used a sophisticated 8-camera Vicon system as well as a Tekscan pressure mat to determine how a toddler walks with our shoes on and the results have been overwhelmingly positive. Natural normal foot function was not affected and in many instances gait and balance improved when wearing the soft soled leather shoes. You can find out more on our podiatry page.

How can I care for my shoes?

All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.

Can I change my order after I have placed it?

Where possible, we will do our best to accommodate any changes you would like to make to your order, whether that be a change of size, style or shipping address. Please get in touch with us as soon as possible using our Contact Form or emailing [email protected], making sure to include your order number along with full details of the changes you would like to be made. Unfortunately we are unable to add additional items to your order.

Please note: We are unable to make any changes if your order has already been processed.

I have received my order, but something is wrong with it. What should I do?

We always do our best to make sure that all orders are sent out correctly, but occasionally we may make a mistake. If you have received an incorrect item, are missing an item, or have received a faulty item, please get in touch using our Contact Form and we will try to resolve the issue as soon as possible. Please make sure to include your order number when getting in touch.

How do the shoes come presented?

All our soft soled leather baby shoes are delivered in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift. Our Shimmy Shoe range with rubber soles are delivered in a shoe box with a ribbon handle, or a reusable organza bag. All Dotty Fish products are shipped within the UK and Europe using a biodegradable paper mailing bag with our signature Dotty Fish Doodle on it.

How do I record a video gift message?

We have a video gift messaging service which allows you to add a personal video message that is sent with your gift. For more information please visit our gifting information page and watch our 'how to' video.

How do I apply my discount code?

A discount code can be applied at basket and throughout the checkout. Signing up to our newsletter is the easiest way to keep updated on our latest discount codes and special offers. Discount codes can’t be applied to sale items. Discount codes are only valid on specific products while stocks last and may be withdrawn at any time. They can usually only be used once and will not work in conjunction with any other discount codes or special offers. All discount codes exclude shipping and gift wrap options.

Terms and Conditions for the Newsletter Sign-up Form

By signing up to our newsletter you are allowing us to email you for marketing purposes. You can unsubscribe at any time. See our Privacy Policy for more information.

What changes have Dotty Fish made due to Brexit?

We have continued to ship orders throughout Europe as well as internationally. All EU and international orders will be delivered with duties and taxes paid, and there should be no additional charges. If you are notified that import duties are owed, please get in touch with us using our Contact Form and we will help you resolve the issue.

What changes has Dotty Fish made for GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. At Dotty Fish we are making sure we keep your data safe. We are being clear about what we use data for and why the data is needed. For more information please visit our Cookie Policy or Privacy Policy.

Is your online shopping secure?

Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.

To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.

How is Dotty Fish keeping Covid-19 safe?

We are constantly monitoring and reviewing the changing situation and are following UK governments guidelines. We have a Covid-19 Action Plan in place that includes a range of policies and procedures designed to protect the health, safety and welfare of our staff.

Quick delivery. Lovely packaging. Beautifully soft Anji
Absolutely over the moon with my products. So lovely and can’t wait to give them as a gift. Quality is amazing. S Tam
Easy to use website, quick delivery and comes packaged thoughtfully. Laura Jones
Dotty Fish always comes up trumps. Good quality, comfy shoes and slippers, with a large range of appealing designs. I Read