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Returning an Unwanted or Unsuitable Item

To return an unwanted item, please follow the steps below:

• Items should be returned unworn, clean and in their original, resalable condition.
• Please include your dispatch note or a copy of your order confirmation so we can identify and process your return.
• Please clearly indicate whether you would like a refund or an exchange. If requesting an exchange, please include the size and style you would like.
• Securely package the items being returned and send them to the return address below.
• You are responsible for the cost of returning unwanted or unsuitable items. Please keep your proof of postage until your return has been processed.
• Please make sure the correct postage is paid for the size and weight of your parcel. If insufficient postage is applied and we are charged a fee, we will contact you with photographic evidence and the fee will be deducted from your refund.

Return Address

Dotty Fish Ltd
3 Upper Wield Drive
Fleet
Hampshire
GU51 1EP

If you are returning an order from outside the UK, please get in touch through our Contact Us page before sending your return.

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Trying On Your Shoes

We want every pair of Dotty Fish shoes we send out to arrive in perfect condition. Please try shoes on indoors only, on a clean surface and with clean feet or socks. Keep all packaging and labels in their original condition until you’re happy with the fit.

Unfortunately, we’re unable to accept unwanted items returned under our 30-day returns policy if they are dirty, marked, worn or otherwise not in a resalable condition.

If we receive an item that is not in a resalable condition, we’ll contact you by email and provide a photograph showing its condition. You can then choose to have the item returned to you at your own cost or have it responsibly disposed of. Please note that we’re unable to issue a refund in either case.

This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract.

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Refunds & Exchanges

We aim to process refunds and exchanges within 3–5 working days of receiving your return. We’ll send you an email once your return has been processed.

Refunds will normally be made to the original payment method used to place your order. Once processed by us, please allow a few working days for the refund to appear in your account, depending on your payment provider.

If you request an exchange, this will be subject to the requested item and size being available. If we’re unable to provide your requested exchange, we’ll contact you.

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Faulty, Damaged or Incorrect Items

We take great care when preparing every Dotty Fish order, but if something isn’t quite right, please let us know and we’ll be happy to help.

If you receive an incorrect, faulty or damaged item, please contact us through our Contact Us page. Please include your order number and, where relevant, a photograph showing the issue so we can resolve it as quickly as possible.

Where goods are faulty, damaged, incorrect or not as described, your statutory consumer rights apply. These rights are separate from our 30-day returns policy.

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Your Cancellation Rights

Our 30-day returns policy is in addition to your statutory consumer rights. UK customers purchasing online generally have the right to cancel an eligible order within 14 days of receiving it, subject to applicable exceptions.

Customers in the European Union may also have a statutory 14-day Right of Withdrawal. Full details of your cancellation and withdrawal rights can be found in our Terms & Conditions.