Why is shipping not available to my country?
We have been notified that deliveries to some countries will be suspended by our delivery partner DHL. As soon as the situation changes we will be able to send deliveries to these destinations again and we will update this list as we get more details. We are very sorry for any inconvenience this is causing but we feel sure you will understand. Please visit our Covid-19 information page for more information and updates.
How is Dotty Fish keeping staff safe at the moment?
We have been monitoring and reviewing the changing situation and are followed the UK governments guidelines. We have limited staff in the office and have staggered start times to ensure that the social distancing guidelines can easily be followed. For more information please visit our Covid-19 information page.
Terms and Conditions for Mystery Bundles June 2020
Are Dotty Fish shoes approved by Podiatrists?
We have recently had our shoes tested by The London Podiatry Centre in order to see the science behind our philosophy. We have long believed in the benefits of soft soled shoes being the best choice in footwear, especially for those first few pairs of shoes in the early years. We know that barefoot is best especially for babies and young children, however, this isn’t always possible in today’s world. Our shoes provide the protection delicate little feet need while not inhibiting growth or development at all.
At The London Podiatry Centre, they used a sophisticated 8-camera Vicon system as well as a Tekscan pressure mat to determine how a toddler walks with our shoes on and the results have been overwhelmingly positive. Natural normal foot function was not affected and in many instances gait and balance improved when wearing the soft soled leather shoes. Dotty Fish has been very proud to be working with such a leading specialist clinic in this area. It has been a privilege to have them analyse the data from the testing and say that Dotty Fish shoes are one of the best choices in footwear for a baby or toddler.
Can I use Apple Pay?
We have recently updated our payment methods to include Apple Pay. This is only available on certain devices. For a full list please click here.
What changes has Dotty Fish made for GDPR?
I received a Dotty Fish product as a gift and it’s the wrong size, can I exchange it?
Yes, if you have received a Dotty Fish product for your little one as a gift and it’s unsuitable in size or design, please email email@example.com and we can exchange it for you. Unfortunately refunds can only be refunded to the original payment method within 30 days of purchase.
Is your online shopping secure?
Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.
To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.
Data protection is something Dotty Fish take seriously. All your personal data is secure at all times. We will never pass your details on to a third party. Our newsletter is never sent out without you signing up for it and you can unsubscribe at any time.
How do the shoes come presented?
All our soft soled leather baby shoes are deliverd in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift.
How can I care for my shoes?
All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.
Our suede slippers can be cleaned with a suede brush to loosen any surface dirt and brush up the pile. They can also be spot cleaned with a damp sponge.
The Shimmy Shoe range is made from premium grade leather and like our other shoes can be spot cleaned using a soft sponge or baby wipe. It is best to avoid using harsh chemicals as this will damage the leather. The rubber soles can be cleaned with a damp cloth.
As all our shoes are made from baby safe leather specialist leather cleaners can be used if you prefer.
How do I apply my discount code?
A discount code can be applied at checkout. Signing up to our newsletter here is the easiest way to keep updated on our latest discount codes and special offers. Discount codes can’t be applied to sale items. Discount codes are only valid on specific products while stocks last and may be withdrawn at any time. They can usually only be used once and will not work in conjunction with any other discount codes or special offers. All discount codes exclude shipping and gift wrap options.
Terms and Conditions for the Newsletter Sign-up Form
By signing up to our newsletter you are allowing us to email you for marketing purposes. You can unsubscribe at any time, although, you must be signed up to our newsletter to be eligible to win a pair of Dotty Fish shoes. One winner will be chosen at random on the last day of each month and the prize must be claimed within 30 days of notification. We reserve the right to end the competition at any time. All winners will be contacted via the e-mail address used to sign-up. The prize is non-transferable or redeemable for cash. Competition is open internationally to anyone over the age of 18 years of age.
Why can’t I proceed to the payment page on my iPad?
We have been made aware the only version(s) of the iPad that don’t appear to be working at the checkout stage of our website are iPads any older than the 3rd generation. This device was released in 2012 and the technology is now 7 years old. Unfortunately, we do not have a quick fix for this problem, so at this time you will not be able to checkout on your iPad.