How is Dotty Fish keeping staff safe at the moment?
We have been monitoring and reviewing the changing situation and are followed the UK governments guidelines. We have limited staff in the office and have staggered start times to ensure that the social distancing guidelines can easily be followed. For more information please visit our Covid-19 information page.
Are Dotty Fish shoes approved by Podiatrists?
All Dotty Fish shoes are podiatry tested and approved. We have long believed in the benefits of soft soled shoes being the best choice in footwear, especially for those first few pairs of shoes in the early years. We worked with The London Podiatry Centre looking at the science behind our philosophy. They used a sophisticated 8-camera Vicon system as well as a Tekscan pressure mat to determine how a toddler walks with our shoes on and the results have been overwhelmingly positive. Natural normal foot function was not affected and in many instances gait and balance improved when wearing the soft soled leather shoes. You can find out more on our podiatry page.
Why is Free Standard Delivery not available for my country?
We have included free standard delivery in our price but this is limited to certain countries due to shipping costs and constraints. Shipping to other countries can be done for a nominal fee. In addition we have express and tracked services available at checkout. For full details please check our delivery page.
What changes have Dotty Fish made due to Brexit?
Dotty Fish will continue to ship internationally and orders into Europe will not change. All international orders will be delivered with duties and taxes paid and there should be no additional charges. If you are notified that money is owed, please get in touch with us at firstname.lastname@example.org and we will help you resolve the issue. For full details on delivery please check our delivery page.
Why is my parcel split into more than one package?
Dotty Fish has moved to more sustainable packaging, which is great news, however, larger orders may not always fit into our new mailing bags. We are working to resolve this but in the meantime your order may be split and sent out in two parcels. Rest assured you will not incur additional charges. While the new customs regulations are taking effect as result of Brexit, we may split more European orders up to reduce the likelihood your parcel is held up at customs.
What changes has Dotty Fish made for GDPR?
I received a Dotty Fish product as a gift and it’s the wrong size, can I exchange it?
Yes, if you have received a Dotty Fish product for your little one as a gift and it’s unsuitable in size or design, please email email@example.com and we can exchange it for you. Unfortunately refunds can only be refunded to the original payment method within 30 days of purchase.
How do I record a video gift message?
We have a new video gift messaging service which allows you to add a personal video message that is sent with your gift. For more information please visit our gifting page which will have a how to video.
Is your online shopping secure?
Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.
To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.
Data protection is something Dotty Fish take seriously. All your personal data is secure at all times. We will never pass your details on to a third party. Our newsletter is never sent out without you signing up for it and you can unsubscribe at any time.
How do the shoes come presented?
All our soft soled leather baby shoes are delivered in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift. Our Shimmy Shoe range with rubber soles are delivered in a lovely shoe box with a ribbon handle. All Dotty Fish products are shipped using a biodegradable paper mailing bag with our signature Dotty Fish Doodle on it.
How can I care for my shoes?
All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.
Our suede slippers can be cleaned with a suede brush to loosen any surface dirt and brush up the pile. They can also be spot cleaned with a damp sponge.
The Shimmy Shoe range is made from premium grade leather and like our other shoes can be spot cleaned using a soft sponge or baby wipe. It is best to avoid using harsh chemicals as this will damage the leather. The rubber soles can be cleaned with a damp cloth.
As all our shoes are made from baby safe leather specialist leather cleaners can be used if you prefer.
How do I apply my discount code?
A discount code can be applied at checkout. Signing up to our newsletter here is the easiest way to keep updated on our latest discount codes and special offers. Discount codes can’t be applied to sale items. Discount codes are only valid on specific products while stocks last and may be withdrawn at any time. They can usually only be used once and will not work in conjunction with any other discount codes or special offers. All discount codes exclude shipping and gift wrap options.
Terms and Conditions for the Newsletter Sign-up Form
By signing up to our newsletter you are allowing us to email you for marketing purposes. You can unsubscribe at any time.
Terms and Conditions for Mystery Bundles 2020