Phone Need help? + 44 (0) 845 130 9535
Email customerservices@dottyfish.com

FAQ

I’ve ordered the wrong size can I exchange them?

If you find that the size of the item(s) you have ordered don’t quite fit, we offer a hassle free exchange. To return an item or items please contact customer services via email at customerservice@dottyfish.com. If you wish to exchange your item(s) we ask that you enclose a note in your parcel stating the design and size that you wish to exchange your item(s) for. Once we have received your return, we will be happy to check available stock and exchange them for a different design or size. Please note that you are responsible for your own postage when returning an order to us.

We always suggest measuring your child’s foot before ordering our shoes – we have a how to guide to help you with this.

My shoes haven’t arrived what should I do?

Don’t worry if your shoes haven’t arrived within 14 days. All you need to do is let us know at customerservice@dottyfish.com. We will contact Royal Mail and file a lost parcel claim for the missing items. If necessary we will send out another pair to you asap!

Is your online shopping secure?

Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.

To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.

Data protection is something Dotty Fish take seriously. All your personal data is secure at all times. We will never pass your details on to a third party. Our newsletter is never sent out without you signing up for it and you can unsubscribe at any time.

How do the shoes come presented?

All our soft soled leather baby shoes are deliverd in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift.

Our premium Shimmy Shoe range of flexible rubber soled shoes are packaged in a lovely shoe box with a ribbon handle. Inside the box they are protected with tissue paper so they arrive in perfect condition.

How can I care for my shoes?

All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.

If shoes are washed the leather may crack and harden. If shoes do get wet you can stuff them with tissues to help them retain their shape. Dry them away from direct sunlight to avoid the colour fading.

Our suede slippers can be cleaned with a suede brush to loosen any surface dirt and brush up the pile. They can also be spot cleaned with a damp sponge.

The Shimmy Shoe range is made from premium grade leather and like our other shoes can be spot cleaned using a soft sponge or baby wipe. It is best to avoid using harsh chemicals as this will damage the leather. The rubber soles can be cleaned with a damp cloth.

As all our shoes are made from baby safe leather specialist leather cleaners can be used if you prefer.

Can I send my parcel as gift?

Yes! Our products all make excellent gifts. Items can be gift wrapped for you and a special message can be added so it is personalised.  There is a lovely choice of gift wrap options available on our website.  If you would like us not to send the invoice then please state that when placing the order. We will make sure it isn’t included into the package!