Terms and Conditions for Free Delivery
We know that every penny counts at this time and so all orders placed during March and April 2020 will be shipped free of charge. You simply need to use the code SPRING at checkout. This code can’t be used with any other code and applies to all orders, no minimum spend required. All UK post will be sent Royal Mail 2nd class and international deliveries using Royal Mail International Mail or DHL Global Mail. We are working with our delivery partners to ensure deliveries arrive as soon as possible but some delays are likely during this time. Please do bear with us, if you have any questions please feel free to contact us at firstname.lastname@example.org.
Which countries are affected by delivery suspension from DHL?
We have been notified that deliveries to the following countries will be suspended by our delivery partner DHL. As soon as the situation changes we will be able to send deliveries to these destinations again and we will update this list as we get more details. We are very sorry for any inconvenience this is causing but we feel sure you will understand.
Australia; Bahamas; Bermuda; Bhutan; Brunei; Cayman Islands; Chad; China; Cuba; Djibouti; Ecuador; French Polynesia; Honduras; Hong Kong; India; Iran; Jamaica; Kuwait; Lebanon; Liberia; Libya; Macau; Maldives; Mauritania; Moldovia; Mongolia; Montenegro; Morocco; Myanmar; New Caledonia; New Zealand; Peru; Philippines; Samoa; Singapore; Somalia; South Africa; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; Suriname; Trinidad and Tobago; Tunisia; USA; Wallis and Fortuna; West Sahara
Are Dotty Fish shoes approved by Podiatrists?
We have recently had our shoes tested by The London Podiatry Centre in order to see the science behind our philosophy. We have long believed in the benefits of soft soled shoes being the best choice in footwear, especially for those first few pairs of shoes in the early years. We know that barefoot is best especially for babies and young children, however, this isn’t always possible in today’s world. Our shoes provide the protection delicate little feet need while not inhibiting growth or development at all.
At The London Podiatry Centre, they used a sophisticated 8-camera Vicon system as well as a Tekscan pressure mat to determine how a toddler walks with our shoes on and the results have been overwhelmingly positive. Natural normal foot function was not affected and in many instances gait and balance improved when wearing the soft soled leather shoes. Dotty Fish has been very proud to be working with such a leading specialist clinic in this area. It has been a privilege to have them analyse the data from the testing and say that Dotty Fish shoes are one of the best choices in footwear for a baby or toddler.
Can I use Apple Pay?
We have recently updated our payment methods to include Apple Pay. This is only available on certain devices. For a full list please click here.
What changes has Dotty Fish made for GDPR?
I received a Dotty Fish product as a gift and it’s the wrong size, can I exchange it?
Yes, if you have received a Dotty Fish product for your little one as a gift and it’s unsuitable in size or design, please email email@example.com and we can exchange it for you. Unfortunately refunds can only be refunded to the original payment method within 30 days of purchase.
I’ve ordered the wrong size can I exchange them?
If you find that the size of the item(s) you have ordered don’t quite fit, we offer a hassle free exchange. To return an item or items please contact customer services via email at firstname.lastname@example.org. If you wish to exchange your item(s) we ask that you enclose a note in your parcel stating the design and size that you wish to exchange your item(s) for. Once we have received your return, we will be happy to check available stock and exchange them for a different design or size. Please note that you are responsible for your own postage when returning an order to us.
We always suggest measuring your child’s foot before ordering our shoes – we have a how to guide to help you with this.
My order hasn’t arrived what should I do?
For UK orders: if your order hasn’t arrived within 5 working days, please contact email@example.com and we will look into this further for you.
For international orders: If your order hasn’t arrived within 10 working days, please contact firstname.lastname@example.org and we will look into this further for you.
Is your online shopping secure?
Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.
To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.
Data protection is something Dotty Fish take seriously. All your personal data is secure at all times. We will never pass your details on to a third party. Our newsletter is never sent out without you signing up for it and you can unsubscribe at any time.
How do the shoes come presented?
All our soft soled leather baby shoes are deliverd in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift.
How can I care for my shoes?
All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.
Our suede slippers can be cleaned with a suede brush to loosen any surface dirt and brush up the pile. They can also be spot cleaned with a damp sponge.
The Shimmy Shoe range is made from premium grade leather and like our other shoes can be spot cleaned using a soft sponge or baby wipe. It is best to avoid using harsh chemicals as this will damage the leather. The rubber soles can be cleaned with a damp cloth.
As all our shoes are made from baby safe leather specialist leather cleaners can be used if you prefer.
Can I send my parcel as gift?
Yes! Our products all make excellent gifts. Items can be gift wrapped for you and a special message can be added so it is personalised. There is a lovely choice of gift wrap options available on our website. If you would like us not to send the invoice then please state that when placing the order. We will make sure it isn’t included into the package!
How do I apply my discount code?
A discount code can be applied at checkout. Signing up to our newsletter here is the easiest way to keep updated on our latest discount codes and special offers. Discount codes can’t be applied to sale items. Discount codes are only valid on specific products while stocks last and may be withdrawn at any time. They can usually only be used once and will not work in conjunction with any other discount codes or special offers. All discount codes exclude shipping and gift wrap options.
Terms and Conditions for the Newsletter Sign-up Form
By signing up to our newsletter you are allowing us to email you for marketing purposes. You can unsubscribe at any time, although, you must be signed up to our newsletter to be eligible to win a pair of Dotty Fish shoes. One winner will be chosen at random on the last day of each month and the prize must be claimed within 30 days of notification. We reserve the right to end the competition at any time. All winners will be contacted via the e-mail address used to sign-up. The prize is non-transferable or redeemable for cash. Competition is open internationally to anyone over the age of 18 years of age.
Why can’t I proceed to the payment page on my iPad?
We have been made aware the only version(s) of the iPad that don’t appear to be working at the checkout stage of our website are iPads any older than the 3rd generation. This device was released in 2012 and the technology is now 7 years old. Unfortunately, we do not have a quick fix for this problem, so at this time you will not be able to checkout on your iPad.
Terms and Conditions for Mystery Bundles