Why does the website look different?
We have recently updated our website to make it faster to load and easier to navigate. Our new look website has some useful filter options which will make finding exactly what you are looking for much easier. While we have tested this site extensively occasional bugs may appear. If this does happen, please contact us at email@example.com and let us know. We will then be able to investigate the issue and get it fixed as quickly as possible. This not only helps us, but it also helps our customers, ensuring you have the best experience on our site as possible.
We really appreciate all your continued support and the patience you have shown while this update has taken place.
I received a Dotty Fish product as a gift and it’s the wrong size, can I exchange it?
Yes, if you have received a Dotty Fish product for your little one as a gift and it’s unsuitable in size or design, please email firstname.lastname@example.org and we can exchange it for you. Unfortunately refunds can only be refunded to the original payment method within 30 days of purchase.
I’ve ordered the wrong size can I exchange them?
If you find that the size of the item(s) you have ordered don’t quite fit, we offer a hassle free exchange. To return an item or items please contact customer services via email at email@example.com. If you wish to exchange your item(s) we ask that you enclose a note in your parcel stating the design and size that you wish to exchange your item(s) for. Once we have received your return, we will be happy to check available stock and exchange them for a different design or size. Please note that you are responsible for your own postage when returning an order to us.
We always suggest measuring your child’s foot before ordering our shoes – we have a how to guide to help you with this.
My order hasn’t arrived what should I do?
For UK orders: if your order hasn’t arrived within 5 working days, please contact firstname.lastname@example.org and we will look into this further for you.
For international orders: If your order hasn’t arrived within 10 working days, please contact email@example.com and we will look into this further for you.
Is your online shopping secure?
Absolutely! Your credit card information and personal data is secure when shopping on the Dotty Fish website. Our website uses Secure Socket Layer (SSL) encryption technology. This renders information unreadable should anyone attempt to intercept it.
To verify your connection is secure, check the bottom of your browser window in your status bar. You should see an unbroken key or a closed lock. This tells you the SSL is active and your information is secure.
Data protection is something Dotty Fish take seriously. All your personal data is secure at all times. We will never pass your details on to a third party. Our newsletter is never sent out without you signing up for it and you can unsubscribe at any time.
How do the shoes come presented?
All our soft soled leather baby shoes are deliverd in an organza bag with a ribbon tie. They usually fit through the letter box and make an ideal gift.
Our premium Shimmy Shoe range of flexible rubber soled shoes are packaged in a lovely shoe box with a ribbon handle. Inside the box they are protected with tissue paper so they arrive in perfect condition.
How can I care for my shoes?
All our soft soled leather baby shoes are made from genuine leather and like all leather products should never be put in the washing machine! We suggest spot cleaning them with a damp sponge or even a baby wipe. You can brush the suede soles with a suede brush which will get rid of any surface dirt. Avoid using harsh chemicals on any of our leather shoes.
Our suede slippers can be cleaned with a suede brush to loosen any surface dirt and brush up the pile. They can also be spot cleaned with a damp sponge.
The Shimmy Shoe range is made from premium grade leather and like our other shoes can be spot cleaned using a soft sponge or baby wipe. It is best to avoid using harsh chemicals as this will damage the leather. The rubber soles can be cleaned with a damp cloth.
As all our shoes are made from baby safe leather specialist leather cleaners can be used if you prefer.
Can I send my parcel as gift?
Yes! Our products all make excellent gifts. Items can be gift wrapped for you and a special message can be added so it is personalised. There is a lovely choice of gift wrap options available on our website. If you would like us not to send the invoice then please state that when placing the order. We will make sure it isn’t included into the package!