We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase!
If for any reason you are not completely happy with your purchase, you can return any unwanted, unworn items to us for an exchange or refund, within 28 days of receiving your order.
Please note that you will be responsible for the postage cost of the return.
- We ask that you return your items unused, and in their original packaging.
- Please include your original dispatch note, to enable us to process your return efficiently.
- Clearly indicate on your dispatch note, if you wish us to refund or exchange your order.
- If you would like an exchange, please let us know the size and style you would like us to exchange your item(s) for.
- Securely re-package item(s) being returned, and post to the address below.
- Remember to obtain proof of postage when returning goods as we are unable to take responsibility for returned item(s) that are lost in transit.
Please return to the following address;
Dotty Fish Ltd
Elles House, Suite A
4B Invincible Road
We aim to process all refund and exchange requests within 3-5 working days of receipt, and you will receive an email to confirm when this has been completed.
Refunds will be processed via your original payment method (credit/debit card or Pay Pal). Please allow 2-3 working days to show up on your card statement.
Returns from outside the UK:
For all returns outside the UK, please use our Returns portal: dottyfish.ezireturns.com
There are two return options available in our returns portal. Please note that your return is not free of charge.
Self-Post Label: Create a returns form to include within your return and a self-post label. This can then be used to return your item using your chosen postage method. Please make sure that the barcode and order number are not covered and are clearly legible and make sure to include the printed returns form in your package.
Pay directly with Ezi Returns: You can pay for your return directly within our Ezi Returns portal and then drop it off at a drop-off location indicated by Ezi Returns. Please make sure the barcode and order number are not obscured and are clearly legible. Please also include the printed return form in your package.
To complete your return, you will need the following information; Order number, email address, shipping address, Item name/SKU (found on your invoice or order confirmation), returns reason.
If you have any questions regarding our Ezi Returns portal please contact firstname.lastname@example.org and we will be happy to help.
Damaged, Faulty or Incorrect Item(s):
We work hard to ensure that our customers are happy with the quality of our products, however on occasions your order may unfortunately fail to meet your expectations. If this is the case, please contact us at: email@example.com and we will do our best to resolve the problem as soon as possible.
All of the above Refund Information is in addition to and does not affect your statutory rights. For order cancellation details please see our Terms and Conditions: https://www.dottyfish.com/terms-conditions/
I received a Dotty Fish product as a gift and it’s the wrong size, can I exchange it?
Yes, if you have received a Dotty Fish product for your little one as a gift and it’s unsuitable in size or design, please email firstname.lastname@example.org and we can exchange it for you. Unfortunately refunds can only be refunded to the original payment method within 30 days of purchase.