For up to date information regarding our current service levels and additional returns information, please see our Covid-19 Information page.
We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase!
If for any reason you are not completely happy with your purchase, you can return any unwanted items to us for an exchange or refund, within 28 days of receiving your order.
Please note that you will be responsible for the postage cost of the return.
- We ask that you return your items unused, and in their original packaging.
- Please include your original dispatch note, to enable us to process your return efficiently.
- Clearly indicate on your dispatch note, if you wish us to refund or exchange your order.
- If you would like an exchange, please let us know the size and style you would like us to exchange your item(s) for.
- Securely re-package item(s) being returned, and post to the address below.
- Remember to obtain proof of postage when returning goods as we are unable to take responsibility for returned item(s) that are lost in transit.
- Make sure that your order number is clearly printed on the outside of your return package. E.g. “Order Number: #110000”. Without this, we will be unable to process your return.
Please return to the following address;
Dotty Fish Ltd
Elles House, Suite A
4B Invincible Road
We aim to process all refund and exchange requests within 3-5 working days of receipt, and you will receive an email to confirm when this has been completed.
Refunds will be processed via your original payment method (credit/debit card or Pay Pal). Please allow 2-3 working days to show up on your card statement.
Damaged, Faulty or Incorrect Item(s):
We work hard to ensure that our customers are happy with the quality of our products, however on occasions your order may unfortunately fail to meet your expectations. If this is the case, please contact us at: firstname.lastname@example.org and we will do our best to resolve the problem as soon as possible.
All of the above Refund Information is in addition to and does not affect your statutory rights. For order cancellation details please see our Terms and Conditions: https://www.dottyfish.com/terms-conditions/