Phone Need help? + 44 (0) 845 130 9535
Email customerservices@dottyfish.com

Privacy Policy

Dotty Fish Ltd is committed to protecting your privacy on-line.

We appreciate that you do not want the personal information that you provide to us distributed indiscriminately and the aim of this policy is to explain how we collect information about you, and what we do with it and what controls we have.

Dotty Fish Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Personal Data we may collect about you, and how we use it

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, mailing address, email address and payment card information. We will also retain a record of your purchases.

In addition, when you become a registered user, we will collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.

Our primary goal in collecting personal information is to provide you with the information, goods and services offered through our website to you, for billing and order fulfilment. We may also use your information to contact you via email for market research purposes, as well as provide you with information about our website or products we think may be of interest to you.

We will not disclose your personal details to third parties.

Email Marketing

If you have provided us at any time with your email address, either by signing up to our Newsletter, Registering as a site user or when making a purchase, we may send you information about products and services separate to our Newsletter.  Any emails you receive will only ever be sent from us, or directly on our behalf (e.g. Trusted Shops feedback request).

At any stage you can ask us to stop using your personal data for direct marketing purposes.

You can opt out of receiving any marketing communications from us by clicking “Unsubscribe” at the bottom of our Newsletter, direct marketing emails or by emailing us directly at: customerservice@dottyfish.com.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

We use Stripe as a third party payment gateway to ensure the highest levels of security when processing card payments.  Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.

External Links

Despite our best efforts Dotty Fish cannot guarantee the contents or security of any externally linked website. Users should therefore note they click on external links at their own risk.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we may participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Dotty Fish will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Our Contact Details

We welcome your feedback and questions. If you wish to contact us, please send an email to customerservice@dottyfish.com or you can write to us at: Dotty Fish Ltd, Elles House, Suite A, 4B Invincible Road, Farnborough, Hants, GU14 7QU. Alternatively you can call us on 0845 130 9535.