Dotty Fish Ltd is committed to protecting your privacy on-line.
We appreciate that you do not want the personal information that you provide to us distributed indiscriminately and the aim of this policy is to explain how we collect information about you, and what we do with it and what controls we have.
Dotty Fish Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th April 2018
Who we are?
This website is owned by Dotty Fish Ltd, and the Data Controller is Dotty Fish Ltd. The Data Controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the “Act”).
Personal Data we may collect about you, and how we use it.
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, mailing address, email address and payment information.
In addition, if you choose to become a registered user, we will collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
Your personal data will be used to:
• Process your order;
• Administer your account with us;
• Internal record keeping;
• Identify visitors to our website;
• Carry out research on our users’ demographics and tracking of sales data.
If you sign up to our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking “Unsubscribe” at the bottom of our Newsletter, direct marketing emails, or by emailing us directly at: email@example.com.
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification and email distribution. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We will not pass your information on to any third parties for marketing purposes unless you have agreed for us to do so.
We may also monitor who accesses our website, for example we may automatically collect access information about you such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to assess and build a profile of our users.
We use this information to:
• Monitor Sales and traffic;
• Formulate advertising strategies dependent on country etc;
• Improve the layout and/or content of the pages of our website and customise them for users.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
We will use technical and organisational measures to safeguard your personal data, for example:
• Access to your account is controlled by password and username which are unique to you;
• We store your personal data on secure servers;
• Our website is encrypted using SSL technology.
We use Stripe and Paypal as third party payment gateways to ensure the highest levels of security when processing card payments. We do not store your payment details on our servers.
Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Despite our best efforts Dotty Fish cannot guarantee the contents or security of any externally linked website. Users should therefore note they click on external links at their own risk.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that we may participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Dotty Fish will never ask publicly for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
If you are concerned about your data, you have the right, subject to the payment of a small fee (currently £10), to request access to the personal data which we may hold or process about you.
In certain circumstances it may be necessary for us to transfer your personal data outside the European Economic Area, including to countries which do not provide equivalent adequate protection for personal data. Where this is the case, we will take reasonable steps to ensure that your personal data is adequately protected in accordance with the requirements of the DPA.
Our Contact Details
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org or you can write to us at: Dotty Fish Ltd, Elles House, Suite A, 4B Invincible Road, Farnborough, Hants, GU14 7QU. Alternatively you can call us on 0845 130 9535.