Phone Need help? + 44 (0) 845 130 9535
Email customerservices@dottyfish.com

FAQ

Dotty Fish Advent Calendar 2016

Welcome to the Dotty Fish advent calendar 2016! Every day in the run up to Christmas we’re giving our customers 16% off A new product which will be revealed each day! The discount code can be used up to 3 times with a max spend of £50.00 per order. The code will only be eligible for one discounted item per order. Search ‘DottyAdvent2016’ for all eligible items. This code cannot be used in conjunction with any other discount codes.

Discount code: Dottyadvent2016

Why am I receiving multiple emails?

We are currently experiencing some technical issues with our emailing system, some customers may be receiving multiple emails from us during the ordering process. If you are receiving multiple emails from us I can assure you that this is not affecting your order, and you would have only been charged once. Our web team is currently working hard to try and resolve this issue. We are very sorry for any inconvenience caused.

I’ve ordered the wrong size can I exchange them?

If you find that the size of the item(s) you have ordered don’t quite fit, we offer a hassle free exchange. If you do wish to make a return, please contact customer services via email at customerservice@dottyfish.com. If you wish to exchange your item(s) we ask that you enclose a note in your parcel stating the design and size that you wish to exchange your item(s) for. Once we have received your return, we will be happy to check available stock and exchange them for a different design or size. Please note that you are responsible for your own postage when returning an order to us.

My shoes haven’t arrived what should i do?

Don’t worry if your shoes haven’t arrived within 14 days let us know and we will contact Royal Mail and file a lost parcel claim and send out another pair to you asap!

Is your online shopping secure?

Absolutely. Your credit information and personal data is secure when shopping on “dotty fish” website. Our website uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it.

To verify your connection is secure, check the bottom of your browser window in your status bar and you should see an unbroken key or a closed lock. That tells you the SSL is active and your information is secure.

How do the shoes come presented?

Shoes are presented in an organza bag with a ribbon tie. They make an ideal gift.