Phone Need help? + 44 (0) 845 130 9535
Email customerservices@dottyfish.com

FAQ

 

I did not receive a confirmation email. Did my order go though?

We are currently experiencing some technical issues preventing confirmation and dispatch emails from being sent to customers. If you have placed an order, but have not received an email of confirmation, please contact customerservice@dottyfish.com and we will be able to confirm if your order was successful. Alternatively if you have previously registered as a user, please go to ‘Order History’ within your account area. This will provide you with confirmation on the current status of your orders past and present.

I’ve ordered the wrong size can I exchange them?

If you find that the size of the item(s) you have ordered don’t quite fit, we offer a hassle free exchange. If you do wish to make a return, please contact customer services via email at customerservice@dottyfish.com. If you wish to exchange your item(s) we ask that you enclose a note in your parcel stating the design and size that you wish to exchange your item(s) for. Once we have received your return, we will be happy to check available stock and exchange them for a different design or size. Please note that you are responsible for your own postage when returning an order to us.

My shoes haven’t arrived what should i do?

Don’t worry if your shoes haven’t arrived within 14 days let us know and we will contact Royal Mail and file a lost parcel claim and send out another pair to you asap!

Is your online shopping secure?

Absolutely. Your credit information and personal data is secure when shopping on “dotty fish” website. Our website uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it.

To verify your connection is secure, check the bottom of your browser window in your status bar and you should see an unbroken key or a closed lock. That tells you the SSL is active and your information is secure.

How do the shoes come presented?

Shoes are presented in an organza bag with a ribbon tie. They make an ideal gift.