Phone Need help? + 44 (0) 845 130 9535
Email customerservices@dottyfish.com

Delivery Information

We happily deliver internationally, and are proud to have sent our shoes and accessories to over 65 countries across all continents!

Our aim is to dispatch all orders placed using our Standard or Tracked & Signed delivery options, within 2 working days of you placing your order (excluding weekends and UK public holidays). You will receive an email from us to confirm when we have dispatched your order.

All Next Day and
Express orders placed before 1pm, will be dispatched the same day. Please note that we only dispatch orders Monday to Friday. Any order placed after 1pm Friday, anytime Saturday or Sunday, will not be sent out until the next working day. Orders placed on a UK public holiday will be shipped on the next working day.

All items are priced excluding Delivery Costs (and also excluding VAT for certain EU countries. Click Here for more information). The cost of delivery is dependent on the number of items you are purchasing as shown in the tables below. You can also calculate the cost of delivery at any time, by adding the items you would like to the Basket. Then simply select the country your order is being shipped to, and the delivery costs for each service available will be calculated for you. The total delivery costs will also be shown at Checkout before placing your order.

Our shoes are presented in an organza drawstring gift bag, and all orders are sent packaged securely in a strong mail bag, with your invoice placed inside.

If you have any further queries regarding the delivery of your order, or advice on future orders, please email customerservice@dottyfish.com

 

UK Delivery Costs and Services

Standard First Class Next Day Delivery
First Item £2.95 £7.95
Each Additional Item +25p per item +25p per item

 

Standard First Class Delivery

We use “Royal Mail First Class” for all UK standard delivery orders. Delivery will normally take 1-2 working days from the date your order is dispatched. Please note that Standard delivery is a non-trackable service. The maximum charge for Standard Delivery is £24.95.

Next Day Delivery

We use “Royal Mail Special Delivery Guaranteed by 1pm” for all UK Next Day orders.

Please Note: For next day delivery you will need to place your order before 1pm Monday-Friday. Any order placed after 1pm Friday, anytime Saturday or Sunday, will not be sent out until the next working day. Orders placed on a UK public holiday will be shipped on the next working day.

This Special Delivery service will require a signature on delivery, so please ensure someone is available to sign for the order. Your Royal Mail tracking number will be sent to you by email, once your order has been processed. You can track your order here: https://www.royalmail.com/track-your-item

European Delivery Costs and Services

Standard Airmail Tracked & Signed Express Courier
First Item £2.95 £8.95 £24.95
Each Additional Item +50p per item +50p per item +50p per item

 

Standard Airmail Delivery

We use “Royal Mail International Business Mail” for all European standard delivery orders. Delivery will normally take 3-5 working days from the date your order is dispatched. Please note that Standard delivery is a non-trackable service. The maximum charge for Standard Delivery is £29.95.

Please Note: All delivery times are estimates provided to us by Royal Mail. Delivery may take up to 10 working days depending on which country your order is being delivered to.

Tracked & Signed Delivery

We use “Royal Mail International Tracked & Signed” for our Tracked and Signed service within Europe. Your Royal Mail tracking number will be sent to you by email, once your order has been processed. You can track your order here: https://www.royalmail.com/track-your-item. This service will also require a signature upon delivery so please ensure someone is available to sign for the order.

Please Note: Dispatch and Delivery times for International Tracked and Signed is the same as our Standard European delivery option above.

Express Courier Delivery

We use “DHL Express EU” for our Express Courier service within Europe, which provides next working day delivery.

Please Note: For next day delivery on this service you will need to place your order before 12pm Monday-Thursday. Any order placed after 12pm Thursday, anytime Friday, Saturday or Sunday, will not be sent out until the next working day. Orders placed on a UK public holiday will be shipped on the next working day.

This Express Courier service will require a signature on delivery, so please ensure someone is available to sign for the order. Your DHL Express tracking number will be sent to you by email, once your order has been processed. You can track your order here: http://www.dhl.co.uk/en/express/tracking.html

International Delivery Costs and Services

Standard Airmail International Tracked & Signed
First Item £2.95 £9.95
Each Additional Item +75p per item +75p per item

 

Standard Airmail Delivery

We use “Royal Mail International Business Mail” for all International (non-European) standard delivery orders. Delivery will normally take 5-7 working days from the date your order is dispatched. Please note that Standard delivery is a non-trackable service.

Please Note: All delivery times are estimates provided to us by Royal Mail. Delivery may take up to 15 working days depending on which country your order is being delivered to.

International Tracked & Signed Delivery

We use “Royal Mail International Tracked & Signed” for our Tracked and Signed service for all international orders. Your Royal Mail tracking number will be sent to you by email, once your order has been processed. You can track your order here: https://www.royalmail.com/track-your-item. This service will also require a signature upon delivery so please ensure someone is available to sign for the order.

Please Note: Dispatch and Delivery times for International Tracked and Signed is the same as our Standard International delivery option above.

Gifting Information

Gift wrapping can be
selected when adding items to your basket, and is available on all items pages.  If you would like more than one item gift wrapped, you will only need to select this service once, but please make clear on your order notes which items you would like to be included in your gift. There is a charge of £3.99 for our Gift Wrapping service, which will be shown in your Basket and at Checkout.

Gift items are packaged in a gift box and then wrapped in your chosen paper and finished with our Dotty Fish ribbon! We will automatically remove any pricing or payment information from gift wrap orders.

If you do not require Gift Wrapping but wish for us to remove pricing information from your order, please let us know via the order notes at Checkout.

 

Please Note: All delivery charges are exclusive of VAT. VAT is charged on all orders to Austria, France, Germany and Italy. More information can be found here: https://www.dottyfish.com/terms-conditions/