Leather baby shoes and bibs & bobs...

Delivery Information

We happily deliver internationally, and are proud to have sent our baby shoes and slippers to over 85 countries across all continents! All our products are sent out in our Dotty Fish paper mailing bags which have our signature Dotty Fish Doodle on them. They are fully bio-degradable, recyclable and reusable.

Our aim is to dispatch all orders placed using our Standard, Tracked or Economy delivery options within 2 working days of you placing your order (excluding weekends and UK public holidays). You will receive an email from us to confirm when we have dispatched your order.

Next-day Delivery: Royal Mail Special Delivery, DHL Express and Fedex Int. orders placed before 1pm, will be dispatched the same day or the next working day if placed on a weekend. Next-day delivery is only available for orders up to a maximum of 20 items.

If you have any questions about delivery take a look at our Delivery FAQ, or email customerservice@dottyfish.com

Christmas Posting Dates: Visit our blog here for all you need to know about Christmas deliveries.

Delivery Information – Costs and Services

All delivery times are estimated business days, from date of dispatch and are not guaranteed. Prices are inclusive of VAT.

United Kingdom

  • Royal Mail 48 (3-7 days): Free
  • Royal Mail Tracked 24 (2-5 days): £1.99
  • Royal Mail Special Delivery (Next-day*): £4.99 (+ 25p for each additional item)

UK: Royal Mail are experiencing severe delays to all services. Please allow extra time for delivery.

Germany

  • Deutsche Post Priority (5-7 days): Free
  • Deutsche Post Tracked (5-7 days): £2.99
  • DHL Economy (2-4 days): £21.49
  • DHL Express (Next-day*): £29.99 (up to 10 items) / £42.99 (11-20 items)

Austria, France, Spain

  • Deutsche Post Priority (5-7 days): £0.99
  • Deutsche Post Tracked (5-7 days): £4.99
  • DHL Economy (2-4 days): £21.49
  • DHL Express (Next-day*): £29.99 (up to 10 items) / £42.99 (11-20 items) 

*DHL Express (Next day) to France only

Italy

  • Deutsche Post Priority (5-12 days): £1.49
  • Deutsche Post Tracked (5-12 days): £4.99
  • DHL Economy (2-4 days): £24.99

Belgium, Greece, Ireland, Luxembourg, Monaco, Netherlands, Poland, Portugal

  • Deutsche Post Priority (5-12 days): £0.99
  • Deutsche Post Tracked (5-12 days): £3.99
  • DHL Economy (2-4 days): £22.49

Ireland: Services to Ireland are taking longer than expected to arrive, allow a few extra days for delivery. Please make sure to include your Eircode when ordering.

Rest of Europe

  • Deutsche Post Priority (5-12 days): £1.49
  • Deutsche Post Tracked (5-12 days): £5.49

Australia, Japan, New Zealand

  • Royal Mail International Priority (7-20 days): £2.49
  • Royal Mail International Tracked (7-20 days): £6.49

Canada, USA

  • Deutsche Post Priority (7-20 days): £2.99
  • Deutsche Post Tracked (7-20 days): £6.49
  • FedEx International Priority (1-3 days): £32.99 (up to 10 items) / £39.99 (11-20 items)

Rest of World

  • Deutsche Post Priority (12-20 days): £2.49
  • Deutsche Post Tracked (12-20 days): £5.99

China, South Africa, Saudi Arabia, UAE : Tracked delivery only.

Delivery Information – FAQ

My order hasn’t arrived. What do I do?

We know that you want your Dotty Fish order as soon as possible and we do our utmost to get deliveries out quickly and use reputable delivery partners who are able to deliver to your area as quickly as possible. The times above are a guide and occasionally things take a little longer than expected. If your parcel hasn’t turned up within the specified timeframes please give it a couple more days. If it still hasn’t arrived please contact us at customerservice@dottyfish.com and we will look into it for you.

Details on Next-day Delivery:

Royal Mail Special Delivery, DHL Express and Fedex Int. orders placed before 1pm, will be dispatched the same day. Please note that we only dispatch orders Monday to Friday. Any order placed after 1pm Friday, anytime Saturday or Sunday, will not be sent out until the next working day. Orders placed on a UK public holiday will be shipped on the next working day. Both of these services will require a signature on delivery, so please ensure someone is available to sign for the order.

Where can I track my order?

If you have chosen a tracked delivery service, you will receive your tracking number by email after your order has been processed. Please contact customerservice@dottyfish.com if you have not received your tracking information.

Follow the links below to track your order.

Who will deliver my parcel?

All orders will be delivered by your local domestic postal service. Our delivery partners process the orders in the UK and deliver them to the relevant countries and then hand the parcel over to local postal services.

Free Shipping on Apple Pay

When using Apple Pay you will need to re-select the shipping method at the payment page. If you have subscribed to our newsletter and have received a coupon code or a free delivery code then please check to make sure you have selected the correct option on Apple Pay before submitting your order. These offers are sent out via our newsletter and are only available to newsletter subscribers.

My country isn’t listed. How do I find out if you ship to me?

At Dotty Fish we happily ship internationally but unfortunately some constraints exist where shipping is not possible in these countries. We continue to work with our delivery partners to ensure we ship to as many countries as we can. We regularly update these so if your country isn’t listed please check back because we may start shipping there in the future.

Christmas Posting dates…..

Our latest blog has full details of Christmas Posting Dates. Here is a summary of the main dates but please order in plenty of time as the postal service will be stretched this year more than usual.

These dates are for UK services using Royal Mail.

Friday 18th December – 2nd Class Royal Mail (this is our standard delivery option)

Monday 21st December – 1st Class Royal Mail (paid for option at checkout)

Wednesday 23rd December – Royal Mail Next Day Delivery Guaranteed (paid for option at checkout)

These dates are for Deutsche Post Priority and Tracked Services using our carrier DHL Global Mail.

Thursday 3rd December – Rest of World

Monday 7th December – USA & Canada

Monday 14th December – Rest of Europe

Wednesday 16th December – Germany

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