Hello from the team at Dotty Fish, we hope you are all staying safe and healthy. We wanted to update you on the new measures we have put in place to ensure our staff stay safe. We have opened up our warehouse after a careful risk assessment and following the social distance guidelines as set out by the UK government. We what to reassure customers that we are listening to our staff and reviewing the situation regularly.
Our Dotty Fish team will continue to work from home where possible and it is only the essential staff who can’t work from home that are back in the office. Our office space and warehouse is large enough to ensure that more than the recommended 2 meter social distance can be kept at all times. We have hygiene policies in place and enough hand sanitiser and the like for our staff.
We appreciate your continued support during the last four months. If you have any questions, please get in touch at firstname.lastname@example.org.
All UK orders are currently being sent on a Royal Mail 48 service and our estimated delivery time is currently 3 – 7 working days. (We know that this is longer than usual and your patience is much appreciated)
In order to provide the best service possible at this time, orders are being processed everyday, and are collected by Royal Mail five times a week. Please note that all delivery estimates are from the time your order is handed over to Royal Mail, which may be 1 – 2 days after you receive your order dispatch email.
Most of our parcels fit through the letterbox but if you need to leave special delivery instructions please do so on the notes section at checkout.
We are pleased to be sending out parcels internationally however we are still facing challenges in delivering to some countries outside the UK. The estimated delivery time for continental Europe is currently up to 15 working days, and international delivery up to 20 working days. Specific delivery information for selected countries can be found in the table below.
If you have any questions regarding international shipping, or to check if we are shipping to your country, please contact email@example.com
Our international deliveries are shipped with DHL Global Mail on a priority service. A tracked service is also available for selected countries at checkout. DHL Global Mail are collecting orders most week days.
* Estimated Delivery times are in working days
** Only International Tracked shipping available
|Country||Estimated Delivery*||Country||Estimated Delivery*|
|Australia**||12 – 20||Italy||5 – 15|
|Austria||5 – 12||Netherlands||5 – 12|
|Belgium||5 – 12||New Zealand**||12 – 20|
|Canada||12 – 20||Slovakia||5 – 12|
|Croatia||5 – 12||Spain||5 – 15|
|Estonia||5 – 12||Sweden||5 – 12|
|France||5 – 12||Switzerland||5 – 15|
|Germany||5 – 10||UAE**||12 – 20|
|Ireland||5 – 15||United States||12 – 20|
Further shipping information and delivery costs can be found on our Delivery Information page.