As the year draws to a close, we are as always very grateful to all our loyal customers who have supported us during this year. 2020 will be a year like no other, one we will remember for a long time. As a company we have launched exciting new products and reviewed our packaging moving to sustainable paper bags.
At Dotty Fish we have continued to monitor the global pandemic and make changes to our warehouse and working environment to keep all our customers and staff safe. We continue to listen to UK Government guidelines and will continue to do this into 2021.
This is also the case with Brexit and the upcoming challenges that this presents for us as small business that proudly exports all over Europe and the world. We will continue to fulfil international orders and will follow Government guidelines in terms of our legal requirements. As of 1st January 2021, duties may be liable on orders being received into Europe from the UK. We are working with our delivery partners to make sure that your orders are delivered with all duties already paid by us. However, if there are any issues when you receive your parcel please do contact us at email@example.com and we will resolve them.
We have been speaking to our delivery partners and have tried to minimise any impact on delivery times as much as possible, we appreciate your patience as we deal with another evolving situation. Any delays we become aware of we will communicate through our website as well as on social media.
As a small, family run business we are proud of the way we have navigated the difficult year that we have had, and these learnings and adaptability will be carried forward into 2021 as we deal with Brexit. As we get more information, we will communicate what this means for our international customers.
Rest assured that the Dotty Fish Team continue to value the orders we receive from all our customers. We will continue to provide the same quality products and the same level of customer service.
From our family to yours, we wish you and your loved ones a happy, healthy 2021.
The Dotty Fish Team